General sale conditions
General sale conditions

General Information

Serial-Kombi is a limited liability company with a capital of 8,000 Euros, registered in the Grenoble Commercial Register: RCS 442 278 370 000 22 / Intra-community identification number: FR5844227837.

ZA du Pruney
1061, Route de Chambéry
38420 Le Versoud

Opening hours:
The opening hours are Monday to Friday, from 9:00 to 12:30 and from 13:30 to 17:30.

Telephone number:
00 33 476 775 918

E-mail address:


The General Sales Conditions described below are applicable only within the framework of commercial relations between SERIAL-Kombi (hereinafter referred to as "the Company") and the Customer (hereinafter referred to as "the Customer") who places an order.

SERIAL-Kombi reserves the right to modify its GSC (General Sales Conditions) at any time and without prior notice. The modified GSC will come into force as soon as they are published on the website www.serial-kombi.com

By explicitly ticking the box "I accept the general sales conditions", the Customer accepts without reservation the application of the General Sales Conditions as they appear on the site.

Account (Individual / Professional)

All General Sales Conditions apply to private and professional customers, unless explicitly stated otherwise.

To obtain a Professional account, the professional customer must enter a valid VAT number when creating the account on the Company's website, and then contact the sales department to validate the account. This status gives the right to commercial conditions reserved exclusively for professionals, these advantages have counterparts that are listed below in this document.

EU Professional Account (outside France)

Every professional account outside France, residing in a country member of the European Union, automatically benefits from the 20% exemption from French VAT when it is registered on the Company's website.

If the Customer's company does not have a valid European intra-community VAT number, it must notify the sales department before placing any order to modify the account in order to pay French VAT.

Otherwise, or if the VAT number is not valid, the Company will claim payment of this tax before the pieces are shipped.


SERIAL-Kombi reserves the right to modify its prices at any time and without prior notice.
The prices are expressed in euros with all taxes included, shipping costs are additional.

Secure online payment

Once the order has been validated, the Customer accesses a secure payment page through Ingenico ePayments (Ogone). This SSL (Secure Socket Layer) encrypted page guarantees the total security of the Customer.

The Company accepts online payments by credit card (CB/VISA/MasterCard), PAYPAL, bank transfer or cheque, Bancontact/Mister Cash, Sofort Überweisung (DE), ING HomePay, CBC Online, Belfius Direct Net, Giropay, iDEAL, KBC Online.

The Customer's order will be validated after authorization from the credit card center, otherwise the order will not be validated.

The order will be delivered as soon as possible if the Customer has paid the entire order.

Payment by bank transfer or cheque

If the Customer does not wish to give his credit card number online, he may print out his order form and send it to SERIAL-Kombi by mail, accompanied by his payment by bank cheque or wire transfer.

Payment must be received by SERIAL-Kombi within fifteen (15) days following the order, otherwise the order will be cancelled.

The order will be registered once SERIAL-Kombi has received and cleared the cheque or bank transfer, thus triggering the order preparation.

Since the parts in every order are reserved only once payment is received, we cannot guarantee the stock information available on the site at the time of order.

.Bank transfer

If the Customer wishes to pay for his order by bank transfer, SERIAL-Kombi's bank details are as follows:

IBAN: FR76 1680 7001 3030 8903 8621 549
Virement ou Chéque
.Bank cheque

Bank cheques must be paid by a bank domiciled in metropolitan France. They must be completed and made payable to SERIAL-Kombi and accompanied by the order confirmation (or, alternatively, the order number on the back of the cheque), all sent to the company's address.

Cash payment

Cash payment is accepted for over-the-counter sales up to a maximum of €1,000 including VAT.

Additional information

Orders placed are subject to a retention of title clause. The goods remain the property of SERIAL-Kombi until the full amount of the order has been received.

SERIAL-Kombi has the right to refuse an order if fraud by means of payment is suspected or if a dispute or non-payment by the Customer relating to a previous order persists.

Shipping costs and delivery times

At the time of an order, the carrier(s) and the shipping costs are proposed and calculated automatically according to the destination address and the items in the basket.

General information

At the moment the packages leave our warehouse, the Customer will be informed by email and may, if the carrier allows, track his package with the tracking number present on the carrier's website 24 hours later.

Packages are delivered against signature, so it is imperative to communicate to the company an address where a person is present to receive the package. In case of absence, the customer will be informed of the non-delivery by the carrier and will have to contact him for a new delivery.

If the Customer sees that a part is unavailable, it is useless to request an urgent shipment, as well as if the Customer pays by cheque or bank transfer for the reasons mentioned above.

The company is not responsible for events constituting force majeure such as: climatic events of exceptional gravity, fires, earthquakes, strikes, etc...

Taking into account the application of the specific rules or volumetric weight restrictions of each carrier, SERIAL-Kombi may, if necessary, modify the carrier and rectify the transport costs by sending an additional transport cost estimate if necessary.

Delivery in Metropolitan France

We deliver small packages, not fragile and of less than 15 kg anywhere in metropolitan France for a flat rate:

5,99€ by COLISSIMO Suivi France, with an average delivery time announced by La Poste of 48 to 72 hours on working days and 24 to 48 hours for the neighboring departments of Isère. With this carrier, shipping costs are free for any order over € 99 including VAT for a particular customer, and € 99 excluding VAT for a professional customer.

11.99 € through CHRONOPOST, with a deadline announced by CHRONOPOST for next day delivery on a working day.

This is valid for all orders placed before 2:00 p.m., with all parts available at the time of validation of payment of the order.

For deliveries that include larger, heavier or fragile products that cannot transit through La POSTE or CHRONOPOST (such as windows, certain bulky parts such as plates, bumpers, tanks, batteries, awnings or camping blinds, etc.), we use specialized carriers more suited to this type of transport, such as DPD, Dachser, Geodis Calberson, etc., to ensure the best possible delivery.

Deliveries to the rest of the world

Shipping costs are automatically calculated at the time of the order validation and announced to the customer prior to payment.

We use different carriers to ensure the best possible delivery depending on the destination and type of part ordered. (Ex: DPD, FEDEX, DACHSER, GEODIS CALBERSON, etc.).

For the same transport rules and limitations mentioned above, SERIAL-Kombi can, if necessary, modify the carrier and adjust the transport costs by sending an additional transport cost estimate.

Parts acceptance

All shipped parts are insured against breakage or loss during transport. The transfer of possession, and therefore liability for loss or damage, takes place at the time parts are received by the customer. As a result, our shipments are delivered in person against signature.

When the Customer receives his package, he must check the condition of it, as well as the contents of the package (damage, missing parts, damaged package, broken parts), before signing it and, if necessary, must enter the necessary reserves on the bill of delivery. After signing, without any particular mention, the Customer accepts the products delivered under the same conditions and, therefore, no claim will be accepted in respect of damage suffered during transport.
The words "subject to unpacking" are not valid in case of claim.

n case of delivery problems with a courier service (La POSTE, CHRONOPOST, DPD, FedEx, etc.)
After noting it on the delivery note, the Customer must contact SERIAL-Kombi within 48 hours of acceptance, otherwise the Company will no longer have any recourse and this regardless of its will. In that case, the responsibility of the Customer will be assumed in its totality.

Démarches à effectuer par le destinataire en cas de litige à la livraison d'un colis ou d'une palette via un transporteur type (DACHSER, GEODIS CALBERSON, etc..)
Démarches obligatoires à effectuer auprès du transporteur sous peine de non recevabilité du litige :
Emettre des réserves selon la règlementation applicable :

Le destinataire doit :
1. - Dater et signer (signature + cachet). - Inscrire des réserves significatives sur le document de transport.

Transport national
A la livraison les réserves doivent mentionner :
. La désignation des marchandises
. La quantité de marchandises en avaries ou manquantes
. Les références exactes des marchandises
En cas d’absence de réserves, de réserves incomplètes, ou de réserves contestées par le conducteur : le destinataire doit envoyer une protestation qui doit être notifiée par lettre recommandée au transporteur dans les 3 jours ouvrés (dimanches et jours fériés non compris) qui suivent la réception des marchandises transportées (1Article L.133-3 du Code de Commerce). Passé ce délai de 3 jours aucune action ne pourra être engagée auprès du transporteur : la livraison sera considérée comme conforme et aucune réclamation ne serait être acceptée au-delà de cette date. 1 Extrait de l'article L.133-3 du Code de Commerce : « …La réception des objets transportés éteint toute action contre le voiturier pour avarie ou perte partielle si dans les trois jours, non compris les jours fériés, qui suivent celui de cette réception, le destinataire n'a pas notifié au voiturier, par acte extrajudiciaire ou par lettre recommandée, sa protestation motivée… ».

Transport international
En cas de dommages apparents : prendre des réserves sur le document de transport le jour même de la livraison. Les réserves doivent indiquer : 1. La désignation des marchandises 2. La quantité de marchandises en avaries ou manquantes 3. Les références exactes des marchandises
En cas de dommages non apparents (2Article 30.1 de la CMR) : Adresser par écrit (courrier, fax, mail) des réserves claires et précises au transporteur dans un délais de sept jours partant du lendemain de la livraison (dimanches et jours fériés non compris). 2 Article 30.1 de la CMR : « Si le destinataire a pris livraison de la marchandise sans qu’il en ait constaté l’état contradictoirement avec le transporteur ou sans qu’il ait, au plus tard au moment de la livraison s’il s’agit de pertes ou avaries apparentes, ou dans les sept jours à dater de la livraison, dimanche et jours fériés non compris, lorsqu’il s’agit de pertes ou avaries non apparentes, adressé des réserves au transporteur indiquant la nature générale de la perte ou de l’avarie, il est présumé jusqu’à preuve contraire, avoir reçu la marchandise dans l’état décrit dans la lettre de voiture. Les réserves visées ci-dessus doivent être faites par écrit lorsqu’il s’agit de pertes ou avaries non apparentes. »

2. Conserver en l’état les marchandises et les préserver dans un endroit sécurisé.

3. Aviser son fournisseur de l’avarie ou du manquant.

Dans le respect des consignes indiquées ci-dessus, la Société sera en mesure d’envoyer au Client en échange, sans frais pour lui, une autre pièce, ou pièce équivalent si elle se trouvait dans l'incapacité de s'en procurer une identique, à défaut le client pourra demander le remboursement de la pièce.

Right of withdrawal



If for any reason the Customer wishes to return all or part of the order, he can exercise his right of withdrawal.

The right of withdrawal does not apply:
- If the sale took place at the counter of the Company,
- To goods made at the customer's request, or clearly personalized,
- To newspapers, magazines or any literary work.

In addition, professional customers may not benefit from the right of withdrawal unless the following two conditions are met:
- The sale took place at a distance,
- The object of the sale does not fall within the core business of the company.


The Customer must inform the Company of his wish to exercise his right of withdrawal within 14 days from the date of receipt (stamp of the transport form dated and signed as proof) by sending an e-mail to info@serial-kombi.com. Products must be in their original packaging, in new condition. They should not have been assembled.

After notification, the customer has 14 days to return the products. The shipping costs of the return are borne by the Customer.

The Customer must use the return form. This document must be printed, duly completed and included in the package that the Customer wishes to return. Otherwise, SERIAL-Kombi will not exchange or refund the products in question.

Once the equipment has been received, SERIAL-Kombi pledges to refund the amount paid by the Customer. The shipping costs of the initial order will be refunded only if the entire order is returned.

SERIAL-Kombi reserves the right to withhold or refuse the return of any product returned incomplete, damaged, dirty or whose packaging is damaged.

The Customer may choose between two forms of reimbursement:
- In the form of a credit note in the Customer's account, valid for one year, usable directly on the SERIAL-Kombi website, without any processing fees.
- Reimbursement of the amount of the returned parts according to the payment method used in the order.

Legal guarantees

Legal guarantee of conformity (not applicable to professional customers)
The guarantee is provided for in articles L. 217-4 to L. 217-14 of the Consumer Code. The duration of the legal guarantee of conformity is two years. This period starts from the date of property possession.

There is a lack of conformity in the following situations:
- The goods are not suitable for the use normally expected of similar goods,
- The goods do not correspond to the description given by the seller, even if they work perfectly,
- The merchandise does not have the qualities announced by the seller.

It does not apply if:
- The customer was aware of the defect at the time of purchase,
- The defect is due to materials that the customer has supplied or added.

Attention, the warranty does not cover:
- The normal wear and tear of a product (variable according to the nature of the part and its use),
- The consequences of harmful storage for the correct conservation of the part,
- Damage resulting from an external cause (accident, external elements, etc.).

Guarantee on hidden defects

Hidden defects are product defects that were not apparent when buying. The guarantee on hidden defects is provided for in articles 1641 to 1649 of the Civil Code. The Customer has two years to act from the time of detection of the defect, within the limit of 5 years after the purchase of the goods.

To be applicable, the defect in the goods must:
- Be a hidden defect, not apparent at the time of purchase,
- Make the good unfit for use,
- Exist at the time of purchase.

It is up to the customer to prove the existence of the hidden defect. If proven, the customer can:
- Retain the product and request a price reduction,
- Return the product and request a refund of the price paid.

After-sales Service Request

This procedure applies in the following cases:
- The goods received are not those ordered by the Customer,
- The goods are damaged at the time of delivery,
- The customer wishes to apply the guarantee of non-conformity or hidden defects.


In order to open an after-sales service procedure, the Customer must inform the Company of his intention to claim a warranty, in a reasoned manner and with photos. These should be sent to info@serial-kombi.com. In this way, you will obtain the after-sales service form, which must be filled in and sent to the Company.

Upon reception of the form, the Customer's after-sales service request will be recorded and, if deemed necessary by the Company, a shipping label (free of charge to the Customer) will be sent to the Customer for the return package. The customer must carefully pack the products to ensure that they arrive in good condition. For deliveries outside metropolitan France, the Company will inform the Customer of the procedure to be followed for returning the goods.

The return form adapted to the request must be completed and attached to the package to ensure the processing of the request.

Upon receipt and after inspection of the goods, the Company will proceed with the shipment of a spare part or a direct equivalent. If the Company cannot provide the spare part, the product will be refunded.

SERIAL-Kombi reserves the right to withhold or refuse the return of any product returned incomplete, damaged, dirty or whose packaging is damaged.

Limitations of liability

SERIAL-Kombi's liability is limited to the original value of the parts. SERIAL-Kombi does not insure:
- Any direct or indirect liability for damages due to the use of products invoiced or not invoiced by the Company,
- Any liability for work such as disassembly and/or installation, diagnosis, expertise, loss of use of the vehicle, loss of time, loss of customers, loss of production, or action of a third party against the professional customer or condemnation, or any other resulting cost,
- Any warranty for competitive special parts,
- Any liability for abnormal use of the vehicle on which the product is mounted.

Products may be resold depending on their destination. However, SERIAL-Kombi is not responsible for the failure or malfunction of the products in case of resale by the Professional Customer to a third party.

Some parts, apart from the original spare parts, are not authorized in France.

Products that cannot be returned

In accordance with the law, the right of withdrawal gives the Customer the opportunity to evaluate the characteristics and proper functioning of the items ordered. In no case does it authorize the Customer to return a worn part.

Some parts, by their nature, are not returned or exchanged:
- Body parts will not be retaken or changed if they have been painted and/or primed,
- Electrical parts and/or assemblies composed of electrical elements,
- Products marked "not returned or exchanged" or "special order", as this is a specific production that follows the customer’s order,
- Oils, as well as any product packed in a safe container, will not be returned if opened,
- Products packed in oiled or greased containers, for the correct preservation of the pieces, will not be returned if they are open.


SERIAL-Kombi's stock is very important and the company makes every effort to ensure that all orders are shipped the same day for orders placed before 12:00 and before 14:00 for urgent shipments.

It is IMPORTANT that the Customer checks his inbox in the days following his order to know the availability of parts, as the Company may be out of stock of certain items.

In the case of an order delivery problem, due to the lack of availability of one or more pieces, the Customer will receive an email informing him of the status of his order.

If the part or parts that the Customer wishes are not in stock, the Company will communicate to the Customer as many details as possible about their renewal, the theoretical deadlines established by the suppliers of SERIAL-Kombi, the parts in reserve, etc.

It shall be sufficient for the Customer to reply to this e-mail as soon as possible in order to keep the Company informed of its delivery preferences.

The stock is displayed in real time, however, it is IMPORTANT to understand that only after payment of the order will the items be reserved. It is possible that several Customers order the same item at the same time and therefore it is the Customer who will have paid first who will have the piece. In this case, the Company will provide customers with as much detail as possible about their renewal.

Stock levels glossary:

Item NOT available: Subject to availability by our suppliers
In stock: WARNING, last item in stock
In stock: WARNING, 2 items available
In stock: WARNING, 3 items available
In stock: WARNING, 4 items available
In stock: WARNING, 5 items available
In stock: WARNING, 6 items available
In stock: WARNING, 7 items available
In stock: WARNING, 8 items available
In stock: WARNING, 9 items available
In stock: WARNING, 10 items available
In stock: more than 10 items available

Shipping times

The orders are sent when they are complete, that is to say, when all the requested parts are available.

The Customer has information on the shipping time of each part, in the product information page and in the summary of his shopping cart.

In the case of an item not available.
The Company indicates the number of days of the next possible shipment of this item. Its delivery will depend on the delivery address and the availability of the rest of the parts of the order.

The delivery time of the goods will depend on the delivery address and the shipping method that the Customer has selected when placing his order.

Please note in both cases.

Regardless of whether an item is available or not, the Customer may wish to order a quantity in excess of what the Company will receive or which the Company indicates is in stock to date. If necessary, the Company's customer service department will promptly inform the Customer of a more accurate deadline for additional parts. The Customer may then confirm to the Company whether the deadline is appropriate for him. Otherwise, the Customer may cancel this reference in order to receive the rest of his order more quickly. The cancellation of a reference is done by applying the Right of Withdrawal.

Legal information

In accordance with the French data protection law of 6 June 1978, the Customer has the right to rectify data concerning him through us.

The words Volkswagen, VW, Combi, Transporter, Porsche, Westfalia, Reimo and other similar brands are used solely to identify a brand and do not indicate or imply any affiliation with the manufacturer and its network.

The descriptive information and illustrations presented on our site are approximate and non-binding indications for our company, which reserves the right to modify or remove any product without notice without the Customer being able to claim damages. It is the Customer's responsibility to check before placing any order that the items he wishes to purchase have not been modified or continue to exist. The photographs do not fall within the scope of the contract. The responsibility for the website www.serial-kombi.com cannot be assumed if errors have been introduced.

This site uses iAdvize, a commercial chat service and behavior analysis. iAdvize uses cookies and JavaScript scripts, which are files placed and executed on the Customer's computer to help the site analyze site usage by its users and to transmit this information to site representatives, who may manually complete this information as necessary. iAdvize will transmit and store on its servers the data generated by cookies relating to Customer's use of the Site (including its IP address). iAdvize will use this information for the purpose of evaluating Customer's use of the Site, compiling reports on Site activity and on Customer's history of exchanges with Site representatives. iAdvize may disclose this data to third parties where there is a legal obligation to do so or where these third parties process data on behalf of iAdvize. The Customer may disable the use of cookies by selecting the appropriate browser settings. However, such deactivation may prevent the use of certain features of this site. By using this website, the Customer expressly consents to the processing of his/her personal data by iAdvize under the conditions and for the purposes described above. At any time during the Customer's navigation on our site, our site representatives may observe the Customer's navigation in real time.

Personal data protection & RGDP

SERIAL-Kombi respects individual liberties. The Company undertakes not to transfer under any circumstances (sell, exchange, rent, lease, give, lend) to third parties any information concerning a Customer, unless expressly agreed by the Customer.

This site respects the processing of the personal data of its users in accordance with Law No. 78-17 of 6 January 1978 on information technology, files and freedoms, as amended by Law No. 2004-801 of 6 August 2004 on the protection of individuals with regard to the processing of personal data.

We are committed to protecting the personal data of all our users and we support open and transparent communication that responds first and foremost to the needs of each of you.

In accordance with the General Regulation on the Protection of Personal Data (RGPD) and with the same desire for transparency, we will of course continue to inform you and, if necessary, to seek your consent for any new processing, in compliance with these regulations.

In accordance with these laws, the Client has the right to access, modify, rectify and delete any information concerning him/her. The Client can exercise this right directly by sending an email to info@serial-kombi.com.

Information collected from the Client may be communicated, in a totally secure manner, to certain SERIAL-Kombi service providers for the execution of subcontracted tasks necessary for the management of the Client's account, orders and payments. The Client is informed that this communication is temporary and strictly limited to the purpose of the assignment entrusted to the service provider. Such communication is never accompanied by an authorisation given to the service provider to use this data on its own behalf.

SERIAL-Kombi only collects personal data via the order form. Not all the fields contained in these forms are mandatory. SERIAL-Kombi only requests from the Customer the information essential for a quality treatment and a good follow-up of the order (name, first name, address, email, telephone). Any other information that may be requested is intended only to provide the Customer with information that is better suited to his needs (personalized advice, promotional offers, etc.). The Client is free not to communicate them.
The data recorded by SERIAL-Kombi constitute proof of all transactions between SERIAL-Kombi and its Customers.

What is a cookie?
When a Customer navigates on the www.serial-kombi.com site, the system is required to install cookies (or connection cookies) on his terminal, in accordance with Article 32 II of the French Data Protection Act.
A cookie refers to a text file that may be stored, subject to the Customer's choice, in a dedicated space on the hard disk of his terminal and sent by a website server when he connects.

What is the purpose of a cookie?
Cookies make it possible in particular to memorize the information and choices indicated by the Customer and advantageously avoid him having to renew them at the time of each page visited and if necessary at the time of a new visit.
The information thus stored on the Customer's terminal is only readable by the cookie issuer.
The different types of cookies

Cookies strictly necessary
Most cookies are necessary to allow the Customer to browse the www.serial-kombi.com website and place orders of his choice. The purpose of these cookies is to:
o memorize the information contained in the form(s) that the Customer has filled out on the site,
o memorize the products, services or information that the Customer has chosen on the site (content of the order basket...),
o allow the Customer to access reserved and personal areas with a username and password (including "My Account"),
o implement security measures,
o compile anonymous statistics on the use of the www.serial-kombi.com website.

Cookies to track functionality
Subject to the configuration options of the Customer's browser software, the www.serial-kombi.com site may also issue cookies for targeted behavioral advertising purposes (adaptation of the advertising displayed according to the navigation of the user's terminal) without cross-referencing with the personal data collected on our site.

These advertising cookies, if the Customer accepts their installation according to the criteria set in his browser software, will only be saved on the latter for the duration of his connection to our site.

The recording of a cookie in a Client's computer is subject to the Client's willingness
The Customer may object to the installation of cookies "not necessary for online communication" when connecting to the www.serial-kombi.com site.

Its choice (acceptance or refusal) is taken into account through the options offered by the browser software that manages the technical dialogue for accepting or rejecting a cookie between a user's terminal and the issuer of a cookie. Indeed, the Customer can configure his navigation software in such a way that cookies are stored in his terminal or, on the contrary, that they are rejected, either systematically or according to their issuer. The Customer may also configure his browser software in such a way that the acceptance or rejection of cookies is offered to him from time to time, before a cookie is likely to be stored in his terminal. This choice can be expressed and modified at any time.

If the Customer refuses to save all cookies in his terminal, or if he deletes those stored there without selection, he will no longer be able to benefit from a certain number of functionalities that are nevertheless necessary to navigate in certain areas of the www.serial-kombi.com site. This would be the case if the Customer were to attempt to access certain content or services that require identification, or if www.serial-kombi.com - or its service providers - could not recognize, for technical compatibility purposes, the type of browser used by the Customer's terminal.

If necessary, SERIAL-Kombi cannot be held responsible for the consequences linked to a degraded functioning of its services, resulting from the impossibility for the site to record or consult the cookies necessary for its functioning and that the Client has refused or deleted.

Attribution of juridiction

The contractual information is presented in French, English, Spanish, Italian and German and the products offered for sale comply with French regulations. If necessary, it is the responsibility of the Foreign Customer to check with the local authorities the possibilities of use of the product he intends to order. SERIAL-Kombi cannot be held liable in the event of non-compliance with the regulations of a foreign country.

All disputes relating to the formation and/or performance and/or interpretation and/or termination of contractual obligations that may arise between the parties that cannot be settled amicably shall fall within the exclusive jurisdiction of the Commercial Court of the place where SERIAL-Kombi has its registered office, i.e. the exclusive jurisdiction of the Commercial Court of Grenoble.